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Root Cause Analysis Training

Willie Myles, MEd,
Class Instructor,
Wharton County Junior College


Course Outline

Root cause analysis (RCA) is a method of problem solving that looks at the root cause of events rather than focusing on the initial 'symptom'. By focusing on the root cause, it is hoped that the likelihood of problem recurrence will be reduced or eliminated.

Root cause analysis is a series of tools and measurements rather than a single approach in itself. Through the use of these tools, the user/s are able to identify the key to an issue and take steps to ensure that the problem does not reoccur.

These root cause analysis training materials are aimed at helping participants become effective at route cause analysis by focusing on the following areas:

Basic Principles of Root Cause Analysis
Highlighting why we need route cause analysis, its benefits and what it can be used for

Pareto and Stratification
Reviewing the importance of data and how two focus on the vital few issues that will really make an impact. This section also focuses on how to effectively use Pareto Analysis and stratify data accordingly

Defining the Problem, 5W1H
Using a logical analysis tool to guarantee that a problem or topic is analyzed taking a complete view of all essential aspects. Defining a clear problem statement from the outset

Fishbone Analysis
Helping participants identify, explore and visually display in increasing detail the many potential causes of a problem or effect, in order to discover the root cause

5 Why's
Another analysis tool to get to the route cause of a problem. Using the technique effectively will define the root cause of any non-conformances and subsequently lead to defining effective long term corrective actions

Implementing Solutions
Reviewing a collection of tools and methodologies that help participants implement actions upon defining the root cause. This route cause analysis training course has been designed to be interactive and practical. The participants are challenged to apply the learning to real life examples and the aim is to identify a business saving or solve a business issue through the completion of this training course.

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