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PC Technical Support

PC Technical Support Certificate

30-31 Semester Credit Hours

The PC Technical Support certificate program is designed to prepare students for entry-level desktop support positions.  Typical job duties may include providing hardware and software technical assistance to end users, resolving basic computer and network problems, installing or repairing hardware and software, and training end users.  The curriculum of the program includes PC operating systems such as Microsoft Windows and Linux, PC and network hardware, end-user application software, troubleshooting techniques, customer service skills, and basic networking techniques.  Many classes offered in the PC Technical Support certificate program can also be applied toward the Network Administration AAS degree.

Effective Fall 2015:

Course Course Title Semester Hours
Freshman Year, First Semester
BCIS 1305 Business Computer Application 3
ITSC 1305 Introduction to PC Operating Systems 3
ITSC 1325 Personal Computer Hardware 3
ITSC 1307 UNIX Operating System I
3

ITNW 1325 or

ITCC 1475

Fundamentals of Networking Technologies or

Introduction to Networks (Cisco 1)

     3 or 

4

 Total Semester Hours 15 or 16
Freshman Year, Second Semester
ITNW 1308 Implementing and Supporting Client Operating Systems
3
ITNW 1316 Network Administration 3
CSIR 2351 Fiber Optic Communication System Installation and Repair
3
ITSC 2339 Personal Computer Help Desk Support ~ only offered spring semester
3
ITSY 1342 Information Technology Security ~ only offered spring semester
3
 Total Semester Hours 15 
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